The Ultimate Guide to Software Maintenance | Best Practices, Benefits & Challenges

The Ultimate Guide to Software Maintenance | Best Practices, Benefits & Challenges

Many people know that the software process is never truly accomplished, which is one of its realities. If you've ever worked on a service or product, you are aware that it frequently requires ongoing optimization and that you frequently have to deal with situations and problems that you could never have anticipated. You must remain adaptable during this procedure and deal with any issues that may occur.

This is why software maintenance activities are so crucial in the current economic crisis brought on by the pandemic, as well as the change in how it works and the need for different kinds of digital products.

What is Software Maintenance?

The life cycle of software development includes software maintenance. It starts after the software is installed and is done to make sure the software is continuously improved to meet shifting consumer desires.

Software maintenance is essentially the process of continuously enhancing and nurturing the software to remove bugs, enhance performance, change features, and carry out other duties to optimise the software so that it offers the best user experience.

Technology providers frequently provide software maintenance services under an annual contract after delivering and deploying the programme. Typically, a predetermined percentage of the initial software development cost is used to compute the cost of software maintenance.

Importance of Software Maintenance 

The primary importance of software maintenance include:

1. Higher data security

Software maintenance makes it simpler to reengineer data, address bugs, and enforce encoding rules, preventing the solution from being vulnerable. Even worst-case circumstances, like a complete blackout, are covered.

In addition, maintenance is crucial to thwart hacking attacks. Hackers and threat actors typically find older programmes easier to compromise. Modernising your older apps and equipping them with the newest security features lead to increased data security in your firm.

2. Enhanced effectiveness and efficiency

Technology debt is unintentionally accumulated and a system's effectiveness is decreased by outdated functionalities. Moreover, they make the software hard and inflexible.

Software maintenance makes sure that these out-of-date capabilities and code components are changed or eliminated. As a result, the software is no longer constrained by technical debt and can adapt to the most recent business developments.

3. Continuous project execution

The continued success of your project depends on every system and piece of IT infrastructure operating at peak efficiency. Your organisation's operations and production could suffer significantly in the event of an interruption.

Enterprises can prevent unplanned events from having an impact on their projects and systems by having a clear software maintenance plan. Software maintenance gives your company software the tools it needs to survive problems like server outages and abrupt spikes in user demand and keep the projects moving.

Phases of Software Maintenance 

Optimization, problem fixing, removing unused functionality, and improving already existing functions are all parts of continuing software maintenance.The major stages of the software maintenance life cycle are described by this framework as follows:

  1. Addressing the issue phase

The software modification requests are identified and given identification numbers during this phase by the tech teams. Developers then evaluate each modification request to identify the category of maintenance activity (adaptive, corrective, preventive, or perfective). Following the classification, they give each modification request a priority score to determine the order in which it will be handled.

  1. Phase of problem analysis

Each valid modification request's viability and scope are determined during the problem analysis phase. The planning stage is when programmers consider potential improvements to the software. Here, the input attribute consists of verified change requests, a preliminary resource estimate, repository details, and project documentation.

  1. Design stage

Using the specifications from earlier stages, developers now construct new modules that need to be replaced or modified. To assess and verify the system, they also develop test scenarios that address security as well as safety issues.

  1. Phase of implementation

The developers adjust the software as a whole, add specifications, incorporate new functionality, and modify the code during the implementation phase. Here, the output from the design phase, the source code, the updated system, and the project documentation make up the input attribute.

  1.  System evaluation phase

The development/testing team conducts system integration testing among new modules during this phase. This is done to make sure that when the software has been modified throughout the maintenance process, no new defects are introduced.

  1. Phase of the acceptance test

In acceptance testing, internal users or a payment gateway specifies and runs tests on the comprehensive system.

Here, the goal is to confirm that the extra updates comply with the specifications listed in the change request. Plans for acceptance tests, cases, protocols, and a completely integrated system are included in the input attribute.

  1. The delivery stage

The team releases updated software to end users after a positive acceptance test. Additionally, they provide thorough documentation that includes guides and beneficial approaches that detail the software's functionality and hardware requirements.

Types of Software Maintenance

Depending on its aim and justification, software maintenance can be split into four categories:

  1. Corrective software maintenance aims to eliminate flaws, defects, and bugs as soon as they are found.
  1. Preventive software maintenance entails making adjustments, modifications, and upgrades to the programme in order to not only fix existing issues but also to make it simpler to grow and administer in the long run.
  1. According to the consumers' evolving needs and input, perfective software maintenance involves adding new features and deleting some of the ineffective ones.
  1. The goal of adaptive software maintenance is to adapt the programme to changes in its environment (the operating system, for example), as well as to organisational policies or statutory requirements.

Models for Software Maintenance

Depending on your company's goals, the industry you work in, the technical competence of your staff, and market predictions, software maintenance may call for a variety of ways.

1. Quick-Fix Model

In software maintenance, a rapid fix approach is used to address faults or problems in the software by emphasising a speedy patch over a more thorough one.

2. Model for Iterative Improvement

For small-scale application modernisation and planned maintenance, the iterative model is employed. As only the software design team is involved in this method—not the business stakeholders—the business case for changes is typically disregarded. So, it is highly risky for the software team to not know if further big changes are needed down the road.

3. Model  Reuse

The reuse-oriented approach finds parts of the current system that can be used repeatedly in different contexts. In more recent years, this strategy has also incorporated the development of reusable system components.

4. Boehm Model

Boehm's model, which was first presented in 1978, focuses on assessing qualities in a way that involves non-tech stakeholders in the life cycle of software. The model depicts the high-level, intermediate, and fundamental qualities of software that make up its total quality in a hierarchical framework.


It must have been clear to you after reading this article that having an IT partner who offers you authorised and dependable maintenance management is crucial. Also, to value agility, and the clients benefit from the most accurate use of technology because of technological agnosticism. These models  thrive at providing solutions that are affordable, adaptable, and configurable.

Get in Touch.

Unlock your potential with our complete software development solutions. Contact us to learn more.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Related Articles